Does the job for me so didn't want to upgrade, and it works fine on my Windows 10 daily driver. I'll welcome any suggestion for a replacement.I have an old version of Adobe Photoshop Elements - version 14. If no resolution comes to the problem, I expect to find another photo editor to replace Adobe. I may have to return the copy of Elements 2021 for a refund. The last phone attempt resulted in loss of communication (ie silence) followed about 3 mins later of the call being disconnected. Attempts to contact Adobe is dominated by the automated support system. The error codes still still appear when attempting to do the installation. Adobe Cloud including the Adobe Reader was uninstalled. Since it is inferred that the problem is the result of a conflict with an Adobe app, Adobe AIR. I don't believe that existed for use in Elements 8. I do not recall ever needing or wanting the cloud. Checking Program and Features in the control panel the Adobe Cloud was installed. On another Adobe help page it states that the problem is related to the presence of the Adobe Cloud. ![]() Checking Task Manager it shows no installer listed or running at that time. Going to the help screen it advises the fix is to open the Task Manager to disable the conflicting installer. It also reports that the failure is due to an installation already ii progress. It gives during install attempts alternately either error code 81 or 501. When I try to install from the disc It reports failure. ![]() Upgrading from Elements 8 too Element 2021.
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